Top Chatbot Development Platforms For Ecommerce Websites

Chatbots are essential for eCommerce websites, revolutionizing customer interactions and driving growth. An impressive 87.2% of eCommerce consumers rate their interactions with bots as either neutral or positive, highlighting the effectiveness of chatbots in providing satisfactory customer experiences. Additionally, 62% of users prefer instantly interacting with chatbots for customer service over waiting for human agents, underscoring the demand for quick and efficient support.

The right chatbot development platform provides you with chatbots that can handle 80% of routine tasks and client inquiries efficiently. A survey revealed that 61% of people believe bots can boost productivity by automating task follow-ups, and 57% think chatbots can improve communication within organizations. Advances in artificial intelligence and machine learning are continually enhancing these platforms, making them more intuitive and effective. This leap in innovation is driving demand and fueling market expansion.

Choosing the best chatbot development platform for your eCommerce website is crucial. It ensures you utilize the full potential of this technology to streamline operations, boost customer satisfaction, and increase sales. Curious about the best chatbot platform for eCommerce website? Keep reading as we guide you through the exciting world of chatbots and help you find the ideal solution tailored to your needs.

What Are Chatbots?

A chatbot is a human-made artificial intelligence program that can simulate a chat with a user in its native or natural language through messaging applications, websites, mobile applications, or by phone. Using chatbots, the system can understand and respond to human input through spoken or written language.

They are programmed to respond to certain keywords or prompts and can also hold complex conversations. Their complexities level can range from information retrieval using keyword matches to active learning capabilities, which can provide in-depth responses and tailored solutions based on previous conversations. There are 3 primary applications for chatbots:

• Customer Service Chatbots: Many business owners are leveraging chatbots to resolving customer queries. These chatbots can help the customer to navigate through websites, answer simple questions, and direct people to the relevant point of contact.
• Ecommerce Chatbots: Many retail companies and ecommerce web store owners are using bots for an interacting medium with their customers. The chatbots are customized to answer industry questions and complete requests or transactions.
• Virtual Assistant Chatbots: You must have heard of personal assistants like Amazon Alexa, Google Assistant, Apple Siri, Cortana, and others which can help you in your daily life tasks. You can use them with IoT devices, shopping, scheduling appointments, and can interact with your smart home features.

What Is A Chatbot Development Platform?

A chatbot development platform provides the tools and features necessary to create, deploy, and manage chatbots. These platforms offer various functionalities, such as natural language processing, integration with messaging apps, and analytics to monitor chatbot performance. They enable developers to design chatbots that can automate tasks, answer customer inquiries, and improve communication within an organization. By using a chatbot development platform, businesses can efficiently build and maintain chatbots to enhance their customer service and operational efficiency.

Benefits Of Employing Chatbots To The eCommerce Industry

Chatbots offer one of the most effective ways to engage customers and enhance their user experience around the clock. By integrating chatbots through the best chatbot development platforms, you not only elevate customer service but also significantly boost your sales. Let’s explore the numerous benefits of this technology and understand why it has such a profound impact on eCommerce websites.

1. Available 24×7

If you are looking for a global audience for your sales, then you must know that not everyone shops as per your timings. There are customers who prefer to shop even at 3 AM in the night. Henceforth, either you need to shut off your customer services in the night or hire an extra resource to resolve queries in the night which can increase your operational costs. A chatbot will resolve this problem as it can work 24×7 without getting tired.

2. Handling Multiple Customers

During peak hours, there can be multiple customers looking for products and having many different search queries, which can be cumbersome for your regular customer care executives. However, chatbots can handle multiple requests with ease. It will boost your CRM routine as well.
The chatbot can give the customer the right experience through voice notes, texts, UX, and provides what your customer is looking on the ecommerce site.

3. Cost-effective Solution

As mentioned above, a chatbot can help you eliminate the extra operational costs of hiring customer care executives. It is a one-time investment, with a good return on investment. Whether to serve multiple customers at a single time or handling queries at the wee hours, it can handle all.

4. Improves The Branding Of Your Business

As the competition is getting very high, customers are getting inclined toward a more easy solution. This will build more trust in your brand in customers’ presence. As they get a more qualitative solution with less effort hence, a better customer experience can help to establish a better brand.

5. Data, Metrics, & Insights

Using chatbots, you can get valuable data & insights about the customer as you can simply ask for the customer’s name, email, and contact number, and you can use this information to provide a better customer experience later. The data scientific solutions can use this data to build better business decisions.

15 Best Chatbot Development Platforms

Now, you will go through the best Chatbot development frameworks that you can use for your next Chatbot application development.

1. Chatfuel

Chatfuel is heading this list, and we consider it the best framework for chatbot development. If you have little coding knowledge, you can create your own on Facebook Messenger using Chatfuel. It is totally free for everyone who wants to develop a bot on their chatbot platforms. It can also gather information inside messenger chats and interact with a bot using buttons. As people prefer to chat rather than choose options, it comes with AI technology for interactive conversations. It can support:

• Facebook Messenger
• NLP, dialog templates which are ready-to-use
• Images, video, and audio
• Payments through Facebook (for only US users) and Stripe for international users
• io, Botanaytics, and Yandex Metrica analytics
• Facebook User Data like e-mail addresses
• CRM data, E-mail marketing, Zapier integration data
• Managing targeting campaigns
• Facebook profile data

Some of its major clients are MTV, British Airways, Adidas, Volkswagen, etc.

2. Botsify

Botsify is another chatbot platform based on Facebook Messenger. It allows you to create bots by drag-and-drop. It also comes with features such as easy integrations, AI and ML, and analytics. ML and AI can be a bit tough for non-technical people, yet its drag-and-drop capability for creating chatbots makes it highly simple.

If there is a situation where you feel like taking over the chat from the bot and transferring it to a human, it gives a smooth transition from a bot to a human. It is free for one bot, and you need to pay for more. It can support:

• Alexa, Slack, and Facebook Messenger, as well as your own chatbots
• NLP and voice assistance
• Drag & drop feature, plus ready-to-use templates
• Files, images, audio, video, and galleries
• Live chat takeover, team collaboration
• Stripe payment, Zapier integration
• Slack internal testing and user testing (unlimited)

Some of its major clients are Shazam, Travelex, UNICEF, Jackson College, etc.

Also Read: How To Develop An eCommerce Website

3. Octane AI

Octane AI comes with many pre-built features that you can easily add, such as content, messages, discussions, filling out forms, and many others. It can easily engage with your customers to solve their queries. It can also integrate with the social media platform to provide real-time analytics. Its core features are:

• Supports NLP
• RTU (ready to use) dialogue templates
• Images, video, and audio
• Messenger marketing list through the pop-up window
• Back-in-stock alerts, cart recovery, and another automatic sequencing
• Yotpo and Klaviyo integration for chat surface reviews
• JustUno integration for syncing and collecting e-mail addresses
• Yext integration for syncing store locator data

Its major clientele includes FEAT, VerClare, Pure Cycles, LXMI, Sivana Spirit, MuteSix, etc.

4. Chatteron.io

Chatterton is another chatbot development framework that allows you to develop a chatbot on Facebook Messenger without any high-rated coding. You can build the complete chatbot flow, i.e., each interaction by which the user would navigate to the next chat, and can also set up AI by providing some examples of the expected conversation between the user and the chatbot. The special thing is that it is India’s first full-stack chatbot development platform and is highly superior in development and features than its foreign counterparts.
Its key features are:

• It supports FB messenger, workplace, as well as your own chatbots
• NLP, ML, and RTD dialogue templates
• Images, Video, audio, and galleries
• Analytics plus backend APIs integration

Some of the renowned customers of Chatteron.io are Dineout, India Today, HT Media, etc.

5. Manychat

Manychat is an exceptional chatbot builder platform that gives you the ability to develop your own Facebook messenger-based chatbot using drag & drop within 2 minutes. You are just required to connect your FB account to Manychat. Again, you don’t require any such programming skills to build a bot in Manychat. It can also integrate with Google’s Dialogflow framework. Its pricing starts from $10 per month for more than 500 subscribers per month.
Some of its features are:

• FB messenger support
• NLP & ML support
• RTD dialogue templates
• Images, galleries, audios & videos
• Visual build & edit capabilities
• User data collected through forms
• Pushing data to CRM, E-mail marketing, and others
• Zapier integration

Some of its small clients are Rapid Fired Pizza, Conversmart, 15th Element, Ape Athletics, etc.

6. Pandorabots

Pandorabots laid down its feet in the chatbot development in 2008. It is an Artificial Intelligence as a Service, i.e., Alaas(AI-as-a-Service) platform, which is fully open-source. It comes with many different tools for easily developing, launching, and iterating chatbots. It includes A.L.I.C.E (Artificial Linguistic Computer Entity). The chatbots built with Pandarobots are highly intelligent and can make two-way communication chatbots. It has also introduced a new feature by which you can visualize your AIML. The SDKs come with a complete set of tools you will require to launch, create, launch, and emphasize a chatbot. Despite so many benefits, it lacks an important chatbot feature, i.e., machine learning. It uses AI Modelling Language, which is an XML-based language. The SDKs are available for Java, Ruby, Go, Node.js, Python, and PHP. Its basic version is free; however, for advanced requirements, you must contact the sales team. Some of its core features are:

• Access to open-source chatbot libraries
• Voice assistance
• Big Data Integration
• SDKs for renowned programming languages

7. Microsoft Bot Framework

Microsoft Bot Framework is the back of the tech giant Microsoft. It comes with Microsoft’s own Language Understanding Intelligence Service for configuring your business logic with advanced NLP and AI capabilities. You can also use Big Data with the Microsoft Bot Framework. The chatbot can listen and even speak in a branded voice identify speakers’ voices, and face recognition. You could integrate the chatbots with various applications like Cortona, office 365, and others.

You can also integrate the chatbots built on it on different platforms like Skype, Facebook Messenger, etc., and test these chatbot products even before deploying them into the channel.

Some of its core features are:

• Pre-built dialogue “blocks”
• NLP
• Voice assistance & Recognition
• Image & face recognition
• AI, ML, & training
• Big Data Integration
• SDKs for IoT
• Azure Deployment
• Microsoft Cortana Integration
• Analytics

Its renowned customers are Adobe, Laliga, Telefonica, Progressive Insurance, etc.

8. Dialog Flow

Dialog Flow framework is a Google product. It includes NLP, machine learning, and speech-to-text technologies. The chatbots developed on it can run on Google Cloud’s platform. They can integrate with Google voice assistant, Alexa, Facebook Messenger, Twitter, Instagram, Skype, and others. They can also support IoT devices, wearables, car speakers, and other smart gadgets.

It leverages Big data technology to understand what customers are saying and then respond properly. It comes with an internal code editor for integrating multi-functional chatbots in your applications. It understands more than 20 languages.
Its major features include:

• Multi-platform publishing
• Voice assistance
• SDKs for IoT
• NLP
• AI, ML, and training
• Chatbase analytics

Some of its major clients are COMCAST, Dominos, Mercedes, Giorgio Armani, Singapore Airlines, etc.

Also Read: How To Create A Mobile App For eCommerce

9. I B.M Watson

I.B.M has also given its chatbot development framework, I.B.M Watson, in its project DeepQA project. This chatbot development framework is built on a neural network of over 1 billion Wikipedia words. It empowers 1-800-Flowers’ GWYN (Gifts When You Need) concierge and the North Face’s voice search. The chatbots built on it are highly trained & integrated architecture and can offer better internal and external service.

It has been widely used to develop chatbots for healthcare applications, which can collect patient data and identify diseases. These chatbots can even help doctors prescribe proper treatments and medicines.

• RTD dialog templates
• Support for 10 languages with translation
• Voice assistance
• NLP, ML, and training
• Analytics, & sentiment analysis
• Visual dialog editor
• Live chat takeover
• Collaboration tools and Big data integration

10. Amazon Lex

Amazon Lex is finishing our roster of best chatbot development frameworks. You must have heard or used the famous voice assistant Amazon’s Alexa, however, the AI or conversational technology behind it is Amazon Lex. This technology is now open to developers to develop Facebook, Slack, Kik, or Twillo chatbots. Lex comes with speech capabilities and automatic speech recognition for speech-to-text. It also has pre-built connectors to Salesforce, HubSpot, Marketo, Zendesk, and Quickbooks. Its pricing plan is quite feasible, where you pay per text or speech request. Some of its other features are:

• Support for Facebook, Slack, Kik, Twilio, Alexa, others, and your own bot
• Voice assistance and Speech-to-text
• NLP, AI, ML, and training
• RTD dialogue templates
• 3rd Party Integration such as HubSpot, Salesforce
• SDKs for IOTs

Some of its major clients are NASA, HubSpot, and Capital One.

11. Rasa

Rasa is a sturdy open-source platform for creating conversational AI applications. These include chatbots and virtual assistants. It offers developers an extensive collection of frameworks and tools to build engaging and dynamic conversational experiences. Rasa allows you to handle conversations with ease and use natural language understanding (NLU) to comprehend and process user inputs and provide tailored, contextually aware responses. Because of its high degree of customization, this platform is an excellent option for developers who want to create sophisticated conversational interfaces. Custom actions and components can be integrated to satisfy unique business demands.

The framework supports various file formats, such as YAML, for defining training data, dialogue rules, and user stories, making it easy to structure and manage your project.

Features of Rasa:

• Directory with Python scripts 
• Defined custom actions
• Training data and stories directory
• Natural Language Understanding (NLU) models.
• Sample user conversation stories
• Pipeline components and training settings.

12. Wit.ai

Wit.ai chatbots help create natural, human-like conversations with users. They are great for customer service and virtual assistance, helping users complete tasks, answer questions, and give recommendations. Powered by AI, these chatbots get smarter with each interaction. You can customize them to meet your needs and use them on different channels.

Key Features of Wit.ai Chatbots

• Natural conversation
• Customer service support
• AI-powered interactions
• Learning from chats
• Customizable and omnichannel

13. Amelia 

Amelia, chatbots are designed to automate customer service and support tasks. They use ChatGPT as a building block to generate responses but add many features tailored to customer service. This makes Amelia more effective in handling customer inquiries, providing recommendations, and solving issues. While ChatGPT can be used for a variety of natural language processing (NLP) tasks, Amelia focuses on improving customer service interactions. With its advanced capabilities, it ensures more accurate and useful responses, improving the overall customer experience.

Key Features of Amelia Chatbots

• Automates customer service
• Uses ChatGPT as a base
• Customer-specific features
• Handles inquiries efficiently
• Provides recommendations
• Solves customer issues

14. Aisera

This software company was founded in Palo Alto, California, in 2017. They focus on artificial intelligence, enterprise GPT, and Generative AI solutions. Aisera provides AI Copilot solutions using AiseraGPT and Generative AI. Their mission is to reduce operational costs and create human-like experiences in the workplace. Aisera’s Enterprise Conversational AI Platform uses advanced NLP and Large Language Models to enable real-time, human-like interactions. It incorporates both supervised and unsupervised learning to improve its performance.

Key Features of Aisera

• AI Copilot solutions
• Uses AiseraGPT
• Reduces operational costs
• Real-time interactions
• Advanced NLP and LLMs

15. [24]7.ai

[24]7.ai leverages over 20 years of contact center expertise and advanced conversational AI technology to deliver comprehensive solutions for building, training, deploying, and optimizing chatbots. Their Engagement Cloud™ integrates human intelligence with chatbots across voice and digital channels, enhancing customer and agent experiences. By automating processes and enabling self-service, [24]7.ai helps businesses boost sales, improve efficiency, and optimize costs effectively.

Key Features of [24]7.ai Chatbots

• Contact center expertise
• Advanced conversational AI
• Integration with human intelligence
• Voice and digital channels
• Enhances customer and agent experiences

Considerations For Choosing The Best Chatbot Development Platform for eCommerce Platforms

Selecting the best chatbot development platform for eCommerce platforms requires a detailed consideration of several key factors. These platforms play an imperative role in enhancing customer interaction, improving efficiency, and driving sales. Here’s a breakdown of essential considerations to keep in mind:

1. Integration with Existing Systems

Choosing a chatbot development platform that integrates well with your eCommerce website is essential for improving customer experience and streamlining your processes. With features that match your specific needs, the right chatbot platform enhances your overall business performance and makes your eCommerce operations smoother and more effective.

2. Natural Language Processing (NLP) Capabilities

Chatbots with strong natural language processing (NLP) skills can easily comprehend and react to user inquiries. To improve customer happiness and provide correct and contextually appropriate responses, look for platforms that offer advanced NLP models.

3. User Interface Design and Customization

The platform should provide adaptable UI design choices and customization tools. This increases engagement by enabling you to customize the chatbot’s UI to your e-commerce brand’s aesthetics and user experience preferences.

4. Analytics and Reporting

Comprehensive analytics and reporting features are essential to keep an eye on chatbot performance. Seek for platforms that offer useful information about user satisfaction, conversion rates, and user interactions. Over time, this data aids in improving the chatbot’s efficacy.

5. Security and Compliance

Verify that the platform abides by strict security guidelines and data protection laws (such as the GDPR). Sturdy security protocols protect private client data shared in transactions, fostering reliability and confidence.

6. Scalability and Performance

Performance can be maintained while handling growing user loads and transaction volumes on a scalable platform. To ensure continuous service delivery and accommodate growth and seasonal variations in e-commerce traffic, select a platform with high scalability.

Tips To Follow While Integrating Chatbots On eCommerce Websites

Integrating chatbots into your eCommerce website can be a game-changer, enhancing customer support and boosting sales. Here are some essential tips that should be effectively incorporated  into your online store chatbots:

1. Choose The Right Platform

Choose a chatbot platform for your eCommerce website based on the size and requirements of your company. Seek for capabilities such as natural language processing, which enables the chatbot to comprehend and react to user inquiries in a manner reminiscent of a human. This ensures that your chatbot can efficiently manage a range of customer interactions, from straightforward questions to complex problems, increasing overall customer happiness.

2. Opt for AI-Powered Bots

AI-driven chatbots are perfect for eCommerce websites where a wide range of client inquiries can be answered since they are built to learn and get better over time. Artificial intelligence (AI) bots can comprehend the context and respond with personalization, unlike rule-based bots, which makes interactions feel less scripted and more accurate. This feature not only expedites the resolution of client complaints but also boosts user engagement by providing personalized recommendations and information.

3. Integrate with Messenger

Utilizing current client channels and habits, such as Facebook Messenger, allows you to integrate your chatbot with messaging services. Customers may interact with your brand directly with this connection on a platform of their choice, increasing accessibility and ease. You can improve conversion rates through direct connection and expedite communication by meeting clients where they currently spend their time.

4. Build Brand Awareness

As a proactive tool, use your chatbot to distribute brand updates. In addition to responding to questions, it can notify clients about future events, new items, and ongoing deals. The chatbot functions as a virtual brand ambassador, upholding your company’s identity and providing customers with information that encourages repeat business and loyalty.

5. Improve User Experience with Pre-built Templates

Pre-built chatbot templates are made to handle typical eCommerce situations such as product recommendations, order tracking, and FAQs. By using these templates, you can provide a uniform user experience while expediting the deployment process. Customize these templates to reflect the tone and style of your business to provide a smooth transition between the chatbot and the rest of your website’s interface.

6. Reduce Cart Abandonment with Push Notifications 

Cart abandonment is a significant issue in eCommerce. Use your chatbot’s push notifications feature to remind customers of the things they still have in their cart. To entice clients to finish their purchase, these messages may contain customized incentives like discounts or time-limited deals. Converting abandoned carts into successful transactions is more likely when possible purchasing barriers are addressed in real-time.

7. Provide Order Updates

Customers value being informed about their orders. Give your chatbot permission to send real-time order status updates, including shipping details and projected delivery dates. By informing clients at every stage of the purchasing process, this feature lowers customer questions and increases customer happiness. Transparent communication regarding the status of orders fosters trust and promotes customer loyalty.

8. Support Multiple Languages

Serving customers from diverse linguistic origins is essential in an international business. To improve accessibility and meet a range of client preferences, make sure your chatbot is multilingual. This feature makes it simpler for foreign consumers to interact with your brand with confidence and shows your dedication to diversity and excellent customer service.

How Can EmizenTech Help In Chatbot Development For eCommerce Websites?

As one of the most renowned AI development companies, EmizenTech specializes in implementing advanced chatbot solutions tailored for eCommerce platforms. We understand the specific needs of online businesses and offer expertise in integrating the best chatbots to enhance customer engagement and streamline operations.

Our team excels in leveraging AI-driven chatbots that can handle complex customer queries, provide personalized recommendations, and automate routine tasks including order tracking and customer support. By providing chatbot development services for integrating chatbots on your e-commerce platforms, we ensure that your customers receive timely and accurate responses, improving satisfaction and loyalty.

Whether deploying chatbots to improve sales conversions, reduce cart abandonment, or enhance overall user experience, EmizenTech delivers scalable and efficient implementations that align with your business goals.

Wrapping Up

Chatbot development platforms for eCommerce websites are revolutionizing the industry by significantly improving consumer experiences and driving revenue growth. Essential for online retailers, these platforms enhance customer service and provide tailored recommendations. By integrating chatbots, eCommerce enterprises can offer 24/7 assistance, streamline order processing, and efficiently address inquiries, leading to increased customer satisfaction and loyalty. Chatbots also engage users during the shopping process, helping to reduce cart abandonment rates.

Adopting AI-driven chatbot solutions is crucial to remain competitive in the ever-changing digital landscape. Top chatbot development platforms for eCommerce websites offer unique advantages tailored to meet the specific needs of online retailers, facilitating seamless communication. By automating repetitive tasks and providing valuable insights into customer preferences, these platforms enable businesses to streamline operations and deliver a more personalized shopping experience. Leverage these leading platforms for chatbots to boost your eCommerce sales, enhance customer engagement, and ensure long-term success. Don’t miss out—elevate your eCommerce strategy today!

Frequently Asked Questions